SASSA OTP Code
SASSA OTP (One-Time Pin) is a security code sent to your registered cellphone number to authorise specific actions related to your grant. It verifies that only you can access your SASSA account and make changes to your personal information for your social grant or SRD R370 grant. SASSA sends you an OTP code when you perform the following actions.
- Log in to your SASSA account
- Update your banking details online
- Change your cellphone number online
- Receive your monthly grant payments
Validity of SASSA OTP Code
The SASSA OTP is valid for 15 minutes. After this time, it expires and cannot be reused. If you do not use the OTP within this period, you can request a new one. If the OTP is entered incorrectly multiple times, your account will be temporarily blocked, and you can try again after 24 hours.
What to do if you can’t get an OTP
If you do not receive your SASSA OTP code, confirm that your registered phone number is correct and active. If you no longer have access to the cellphone number registered with your SASSA account for a social grant or SRD application, you will need to change your phone number. Without your registered cellphone number, you will not be able to receive the SASSA OTP.
What to do if you receive a SASSA OTP without requesting it
If you receive a SASSA OTP code on your phone without requesting it, it could indicate a fraud attempt. Do not share the code with anyone. Report it immediately to SASSA by calling the official helpline at 0800 60 10 11 or by visiting your closest SASSA office.
Important Reminder for Grant Security
SASSA allows only one OTP request within 24 hours for changing banking details, phone number, and updating personal information.
Multiple failed or invalid OTP attempts can be flagged as suspicious, and your account could be temporarily blocked to protect your grant.
Never share your OTP with anyone, including family or people claiming to be SASSA officials.
If you suspect identity theft or notice suspicious activity, report it to the Southern African Fraud Prevention Service (SAFPS) at 011 867 2234.
